Refund Policy

PRE-ORDERS & SHIPPING POLICY

Last Updated: June 2026

By placing an order with The Keggy Co., you acknowledge and agree to the terms below.

  1. Pre-Orders

Certain products may be offered for sale on a pre-order basis.

Where a product is listed as a pre-order, the estimated shipping timeframe will be clearly displayed on the product page prior to purchase.

Payment is collected at the time the order is placed to reserve production inventory.

By placing a pre-order, you acknowledge that:

• The item is not immediately available for shipment
• Shipping dates are estimates only
• Manufacturing, freight, customs, and logistics factors may impact delivery timing
• Delays may occur that are outside the reasonable control of The Keggy Co.

  1. Estimated Shipping Dates

Any shipping date, dispatch date, delivery date, or production schedule provided by The Keggy Co. is an estimate only unless expressly stated otherwise.

While we make every reasonable effort to meet estimated timelines, we do not guarantee dispatch or delivery by a specific date.

Estimated timelines may change due to:

• Manufacturing delays
• Supplier delays
• Port congestion
• Customs inspections
• Freight disruptions
• Carrier delays
• Weather events
• Regulatory requirements
• Other circumstances outside our reasonable control

  1. Order Updates

Where material delays occur, we may provide updates via email, SMS, website announcements, or other communication channels.

Customers are responsible for ensuring their contact information remains accurate.

  1. Cancellation of Pre-Orders

Customers located in jurisdictions where statutory cooling-off rights apply may exercise those rights in accordance with applicable law.

Outside of any mandatory consumer rights, pre-orders may not be cancelled once production has commenced or inventory has been specifically allocated to the order.

Requests for cancellation prior to dispatch will be reviewed on a case-by-case basis.

  1. Shipping & Delivery

Once an order has been dispatched, delivery responsibility transfers to the shipping carrier.

The Keggy Co. is not responsible for delays caused by:

• Shipping carriers
• Customs authorities
• Government agencies
• Weather conditions
• Industrial action
• Incorrect shipping information supplied by the customer
• Circumstances beyond our reasonable control

  1. Lost Shipments

If a shipment is confirmed by the carrier as lost in transit, we will work with the carrier to investigate and, where appropriate, arrange a replacement or refund.

  1. Address Accuracy

Customers are responsible for providing accurate shipping information.

Additional shipping costs incurred due to incorrect or incomplete addresses may be charged to the customer.

  1. Limitation of Liability

To the maximum extent permitted by law, The Keggy Co. shall not be liable for indirect, consequential, incidental, or special losses arising from shipping delays or estimated delivery dates not being achieved.

Nothing in this policy limits any rights that cannot be excluded under applicable consumer protection laws.

  1. Consumer Rights

Nothing in this Shipping Policy excludes, restricts, or modifies any rights or remedies available under applicable consumer protection laws, including the Australian Consumer Law, UK consumer protection legislation, EU consumer protection legislation, or applicable state laws within the United States.