Returns & Refunds Policy

Last updated: September 2026

We want you to love your Keggy. If something isn’t right, please contact us at hello@thekeggy.com and our team will help.

30-Day Change-of-Mind Returns

You may request a change-of-mind return within 30 calendar days of delivery.

To qualify, the product must:

• Be unused, clean and in resalable condition
• Not have been filled, pressurised or operated
• Include all original parts, accessories and packaging

Please contact hello@thekeggy.com before returning anything. We will provide the correct return address and return instructions.

For change-of-mind returns:

• The customer is responsible for the cost of return shipping
• A 10% restocking fee will be deducted from the refund
• Express, expedited or upgraded shipping charges are non-refundable
• We strongly recommend using a tracked shipping service, as we cannot refund items that are lost during return transit

Where required by applicable law, any mandatory standard delivery costs will also be refunded.

Faulty, Damaged or Incorrect Items

If your Keggy arrives faulty, damaged, defective, or you receive the wrong item, please contact us as soon as possible at hello@thekeggy.com.

Please include:

• Your order number
• A description of the issue
• Clear photographs or videos showing the issue where possible

Depending on the circumstances and your applicable consumer rights, we will arrange an appropriate repair, replacement or refund.

Where an item is confirmed to be faulty, damaged on arrival or incorrectly supplied:

• Keggy will cover reasonable return shipping costs
• The 10% restocking fee will not apply

This does not cover damage caused by misuse, accidental damage, incorrect setup, improper cleaning, unauthorised modifications or normal wear and tear.

Cancellations

If you need to cancel your order, please contact hello@thekeggy.com as soon as possible.

If your order has not yet been processed or dispatched, we will make reasonable efforts to cancel it and issue any applicable refund.

Once an order has been dispatched, it can no longer be cancelled and must instead be returned in accordance with this policy.

For standard change-of-mind returns after dispatch, the customer is responsible for return shipping and the 10% restocking fee will apply.

Refund Processing

Once your return has been received and inspected, we will let you know whether your refund has been approved.

Approved refunds will be issued to the original payment method.

For eligible change-of-mind returns, the 10% restocking fee and any other applicable non-refundable charges will be deducted from the refund.

We aim to process approved refunds within 7 calendar days of receiving the returned product, subject to any rights you may have under applicable law.

Once processed, your bank or payment provider may take an additional 5–10 business days to display the refund in your account.

Used, Damaged or Incomplete Returns

Change-of-mind returns must be returned in their original, unused and resalable condition.

Products that have been filled, pressurised or operated may not qualify for a change-of-mind return.

We may reduce or refuse a change-of-mind refund where a product:

• Has been used
• Has been damaged after delivery
• Is returned with missing parts or accessories
• Is missing original packaging
• Has been handled beyond what is reasonably necessary to inspect it
• Is otherwise no longer in resalable condition

This does not affect your rights where a product is genuinely faulty, defective or incorrectly supplied.

Return Shipping

Please do not send a return without contacting us first.

Returns must be sent to the return address provided by our customer service team. Sending a product to a different address may delay or prevent us from processing your return.

Customers are responsible for purchasing and paying for their return shipping label for change-of-mind returns.

Keggy will cover reasonable return shipping costs for products confirmed to be faulty, damaged on arrival or incorrectly supplied.

Consumer Rights

This policy applies to voluntary change-of-mind returns and does not exclude, restrict or modify any rights or remedies that cannot legally be excluded under applicable consumer protection laws in the United States or Canada.

Where applicable law provides you with greater rights than those described in this policy, those rights will apply.

Questions or returns:
hello@thekeggy.com